Terms & Conditions

Conditions of Use


Welcome to Icon Enterprises International Inc. Websites Terms & Conditions for:
www.icondealerservice.com, www.iconenterprisesinternational.com, www.icontv.com, www.icon-tv.net, www.criticalmassaudio.com, www.cmassaudio.com, www.massengineering.com, www.zynnergyonline.com, and www.zynnergy.com. provides website features to you subject to the following conditions. If you visit or shop at any of the listed websites, you accept these conditions. From this point on the the term
Icon Enterprises International Inc. websites refers to all URL's (Universal Referance Locator) listen above. Please read them carefully.

ELECTRONIC COMMUNICATIONS
When you visit 
Icon Enterprises International Inc. websites or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of
Icon Enterprises International Inc. websites or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Icon Enterprises International Inc. and protected by U.S. and international copyright laws. All software used on this site is the property of Icon Enterprises International Inc. or its software suppliers and protected by United States and international copyright laws.


YOUR ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
Icon Enterprises International Inc. websites does sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use Icon Enterprises International Inc. websites only with involvement of a parent or guardian. Icon Enterprises International Inc. websites reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

All items purchased from
Icon Enterprises International Inc. websites are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

 

 

 

ICON WARRANTY POLICY:


Icon products are warranted against defects in workmanship and materials for Ninety (90) Days from the original date of purchase. The Warranty period is extended to 1 year if the product is purchased and installed by an Authorized Icon dealer. All Warranty requires original sales receipt with proper documentation for validation. Icon products purchased from an unauthorized dealer are NOT covered under warranty. Icon warranty is non transferable and does NOT apply to products purchased from unauthorized dealers.

TO SERVICE ICON PRODUCTS:

 

 

 

 

 

  1. Always include proof of purchase (sales receipt).
  2. Any freight damage is NOT covered under warranty.
  3. Send warranty returns to Icon freight prepaid through an authorized Icon dealer with a copy of proof of purchase (the original sales receipt).
  4. Returns from consumers or non-authorized dealers will be refused unless prior specific authorization by Icon with a valid RA number.
  5. Icon will use the manufacturing date code to determine Warranty expiration on products returned without proof of purchase. In which case coverage may be invalidated due to manufacturing date is always previous to purchase date. Do NOT return NON-defective components. Non-defective products received will be returned freight-collect. Customer is responsible for shipping charges and insurance in sending and receiving the product to and from Icon.


INTERNATIONAL WARRANTIES:

Icon products purchased outside the United States of America are covered ONLY by that country’s
distributor and not by Icon.

NOT COVERED UNDER WARRANTY
Definitions below are not covered under Icon warranty:

 

 

 

  • Product that has been repaired and/or modified in any way by unauthorized parties.
  • Products bought and or owned by anyone other than the original purchaser from an authorized Icon dealer.
  • Products that have been altered defaced and or have removed serial numbers.
  • Product that has been physically abused.
  • Products that have been:
  • Under-powered: via use of thinner than required cables causing overheating of main board.
  • Broken and or cracked and or scratched LCD screens: Any kind and or type of broken screen is not covered under any condition.
  • Product cosmetically damaged due to normal wear and tear and or improper handling.
  • Product installed without following the instructions in the Icon owner’s manual and or Authorized Dealer Book
  • Any shipping costs and or Installation costs associated with removing, re-installing and or shipping the product to Icon for warranty and or service.
  • Products that have been custom finished and or other cosmetic treatments that may be applied to products.
  • Icon is NOT responsible for maintaining and or restoring any kind of custom finishes and or work.

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CRITICAL MASS PRODUCT WARRANTY:


Critical MASS products are warranted against defects in workmanship and materials for Ninety (90) Days from the original date of purchase.
The Warranty period is extended to 1 year if the product is purchased and installed by an Authorized Critical MASS Dealer. All Warranty requires original sales receipt with proper documentation for validation. Critical MASS products purchased from an unauthorized dealer are NOT covered under warranty. Critical MASS warranty is non transferable and does NOT apply to products purchased from unauthorized dealers.

TO SERVICE CRITICAL MASS PRODUCTS:

 

 

 

 

  1. Always include proof of purchase (sales receipt).
  2. Any freight damage is NOT covered under warranty.
  3. Send warranty returns to Critical MASS freight prepaid through an authorized Critical MASS dealer with a copy of proof of purchase (the original sales receipt).
  4. Returns from consumers or non-authorized dealers will be refused unless prior specific authorization by Critical MASS with a valid RA number.
  5. Critical MASS will use the manufacturing date code to determine Warranty expiration on products returned without proof of purchase. In which case coverage may be invalidated due to manufacturing date is always previous to purchase date.
  6. Do NOT return NON-defective components. Non-defective products received will be returned freight-collect.
  7. Customer is responsible for shipping charges and insurance in sending and receiving the product to and from Critical MASS.


INTERNATIONAL WARRANTIES:

Critical MASS products purchased outside the United States of America are covered ONLY by that country’s distributor and not by Critical MASS.


NOT COVERED UNDER WARRANTY
Definitions below are not covered under Critical MASS Warranty:

 

 

 

  • Product that has been repaired and/or modified in any way by unauthorized parties.
  • Products bought and or owned by anyone other than the original purchaser from an authorized Critical MASS dealer.
  • Products that have been altered, defaced and or have removed serial numbers.
  • Product that has been physically abused.


Speakers that have been:

 

 

  • Over-powered: thermal burnt voice coil
  • Mechanical failure: ripped/torn/broken surrounds, spiders, cones etc.
  • Product cosmetically damaged due to normal wear and tear and or improper handling.
  • Product installed without following the instructions in the Critical MASS owner’s manual and or Authorized Dealer Book.
  • Any shipping costs and or Installation costs associated with removing, re-installing and or shipping the product to Critical MASS for warranty and or service.
  • Products that have been custom finished and or other cosmetic treatments that may be applied to products.
  • Critical MASS is NOT responsible for maintaining and or restoring any kind of custom finishes and or work.


RETURN POLICY:
WE DO NOT ACCEPT RETURNS. ALL SALES ARE FINAL. ABSOLUTELY NO CREDIT AND OR REFUND WILL BE GIVEN ON CREDIT CARD OR DEBIT CARD PURCHASE(S) OR ANY OTHER PURCHASE. WE ONLY OFFER COMPANY CREDIT. THE WARRANTY IS LISTED ABOVE. ALL WARRANTY CLAIMS MUST FOLLOW THE WARRANTY PROCEDURES LISTED ABOVE UNDER THE WARRANTY CONDITIONS ABOVE. PLEASE BE SURE YOU ARE ORDERING THE CORRECT ITEM(S).  IF YOU HAVE ANY QUESTIONS ABOUT THE PRODUCTS, PLEASE CONTACT US PRIOR TO YOUR PURCHASES.

 

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